Are you at risk of non-compliance with new accessibility legislation in the UK? Meet your legal and clinical duties with QR-delivered BSL translation of key documents and communications.
We offer specialist Legal and Health QR-BSL Translation services
Written legal documents — from client care letters to contracts — must be accessible to Deaf clients who use British Sign Language (BSL). Under the Equality Act 2010 and SRA guidance, failing to provide clear, understandable communication can amount to discrimination, undermine informed consent, and expose your firm to regulatory risk.
Written English can make it hard for Deaf patients and service users to understand care, consent, or treatment. Under the Accessible Information Standard and Equality Act 2010, providers have a duty to ensure communication is accessible in the patient’s preferred format — including British Sign Language (BSL).
Director, PhD, RSLI
Lyn is the founder of QR-BSL Translation, and a qualified BSL interpreter with extensive experience in health and mental health settings. She holds a PhD in Psychology focussing on language and cognitive development in Deaf children and has worked for over two decades at the intersection of Deaf communication and mental health. Beginning her career as an assistant psychologist in the NHS supporting Deaf patients in a psychiatric inpatient unit, Lyn brings direct clinical insight into the barriers Deaf people face when accessing complex written English. She works daily with a wide range of Deaf clients in health and mental health contexts. Her expertise, alongside that of Emma (a qualified solicitor), ensures that QR-BSL Legal and QR-BSL Health provide high-quality, reliable, and legally accurate information that Deaf people can understand and access independently.
Director, LLB, TSLI
Emma is a co-founder of QR-BSL Translation, a qualified solicitor (since 2006) and a TSLI BSL interpreter. Emma trained and qualified as a solicitor at a large London city law and became an in-house policy expert and then a compliance manager. Following a sabbatical to look after her young family, Emma became a legal, compliance and risk manager in the education sector and has significant experience advising charities and Trustee bodies on governance, legislative and regulatory provisions, legal risk and compliance topics. Emma works as an interpreter for a range of clients and events and wants to provide the Deaf community with clear, accurate and understandable translation and interpreting of legal documentation.
We work exclusively in legal and health contexts. Our team includes solicitors, translators, and professionals with legal and clinical experience — ensuring every translation is accurate, compliant, and relevant to your setting
We work exclusively in legal and health contexts. Our team includes interpreters, translators, and professionals with legal and clinical experience — ensuring every translation is accurate, compliant, and relevant to your setting.
Our commitment to quality is reflected in our meticulous translation and back translation process, ensuring accuracy, consistency and reliability. Full documentation is available to support regulatory audits, internal reviews, or legal proceedings.
Our process supports your obligations under the Equality Act 2010, Accessible Information Standard, SRA client care guidance, and CQC expectations — reducing risk while improving accessibility.
We are committed to upholding the principles of inclusivity and accessibility. Our service aligns seamlessly with the Equality Act, ensuring that everyone has equal access to communication without discrimination.
Our BSL translation service breaks down communication barriers, ensuring that Deaf individuals have equal access to written content.
The Equality Act emphasises the importance of making services accessible to everyone. By providing BSL translations through QR codes, we empower individuals to access information in a way that suits their needs.
Discrimination can occur when information is not readily available to all. Our service prevents discrimination by offering a universal solution for accessing content, promoting a more inclusive society.
In accordance with the Equality Act, our commitment to inclusive communication practices ensures that no one is left behind. BSL translations through QR codes contribute to a more inclusive and diverse community.
Everyone deserves the opportunity to express themselves, regardless of their preferred mode of communication. Our service ensures that written messages can be easily and accurately translated into BSL, fostering an environment where everyone’s voice is heard.
By choosing QR-BSL Translation you are not just accessing a service; you are contributing to a more inclusive and equal society. Join us in embracing diversity and breaking down barriers to communication.
If you have written communication that needs to be translated into British Sign Language (BSL), we’ve got you covered.
We translate almost any document you have, whether it is confidential legal documentation or an academic poster. For example, we translate:
For specific translation processes and documents please click on an individual service – QR-BSL Legal or QR-BSL Health
Initial meeting to discuss your requirements, including timescales, branding and overall aim of the translation.
Email the team your written communication that requires translation into BSL.
Our interpreters and translators translate your material ensuring accuracy and cultural sensitivity.
The BSL video along with an optional ‘back translation’* is securely stored and a QR Code linking to the video is created
Provide you with the QR code to seamlessly embed into your written communication.
If your document is ready to translate and you want to book QR-BSL Translation – Please get in touch for a detailed quote.
If you’re not sure of how we can translate your documentation or information, and you would like to discuss your project in more detail,please do get in touch.
QR‑BSL provides professional British Sign Language (BSL) translations of legal and healthcare documents, delivered via secure QR code. We help regulated organisations meet their duties under the Equality Act 2010, the Accessible Information Standard, and relevant sector-specific compliance frameworks.
Our mission is to make vital legal and healthcare information truly accessible to Deaf BSL users. We use technology to remove language barriers — promoting independence, equality, and informed decision-making through clear, signed communication.
We’ve grouped together some of the most common questions we receive to help you quickly find the information you need. Whether you’re exploring our services, checking how we work, or looking for practical advice, this section is here to support you. If you can’t find what you’re looking for, please feel free to get in touch — we’re happy to help.
We provide free quotations but will need you to provide the text you want translated as well
The subject matter, or domain, of the content is important. The subject matter has a sphere of knowledge, jargon and social context that is domain specific. We aim to ensure that the translators are matched to their specific domains and there maybe a smaller pool of translators for a given topic. Highly specialised BSL translators may also charge more for their services.
All our packages are bespoke and the price shown on the website is for guidance only. You will need to send us through your information and files and we will then provide you with a full quote. Included in the cost are:
Hearing translations are usually charged per word. With British Sign Language it is a little different as we are unable to translate word for word. That is why we charge per page and per word but also per level of difficulty. Something as simple as an appointment letter does not require the same level of preparation, research and time as one detailing specific legal instructions.
Yes. We will work with you to ensure that all videos are consistent with your logo and branding.
Forward translation: English to BSL
Back translation: English to BSL to English
The two English text documents are compared to ensure clarity and meaning. This step also acts as quality assurance and control. Back translations are offered as standard in the QR-BSL Legal package and as an additional cost for all other packages.
We can translate documents, letters, leaflets in any area or field. We specialise in the following fields: Legal, Mental Health, Medical/ Health and Social care and Government information as well as any general translation for example school letters, newsletters, museum information, academic posters.
We only work with qualified interpreters and translators and try to ensure that they have experience within the chosen area. We have in house translators who are qualified solicitors and mental health experts as well other external specialists. We aim to use Deaf translators at every opportunity.
Certainly, however, there may be additional costs or time delays depending on the person’s schedule.
Time taken will depend on the package you choose as the processes are slightly different and some parts may take longer than others. For example, a single page, 250 word, basic letter with no back translation and no video editing may take as little as a 48hrs but a 4 page, 1200 word, legal document with video editing may take up to 2 weeks. Time frames and schedules will be agreed during the initial meeting.
“We use QR – BSL Translation to enable our staff to independently access documents and information that might be private or personal such as contracts, letters about wages and so on. They offer a really quick turnaround service and we’re able to personalise the layout with our logos. Being a Deaf led business it’s important that we breakdown barriers as much as possible and QR-BSL Translation helps us do that.”
